COVID-19

Virtual Care Appointments

If you are worried about coming in for your appointment, re-check or prescription refill, consider using our online telemedicine/telehealth solution: Airvet. Through the Airvet app, you can connect via your cell phone or iPad with our veterinarians to have a virtual appointment from the comfort of your home. We will be able to answer questions and work with you to determine if your questions and pet’s condition can be addressed through a chat or if it would be better taken care of in person.

Download the AirVet app here

Curbside Appointments

We are also offering Curbside Assistance and drop off appointments to all clients. We will meet you at your car, Your pet will be brought into the hospital by a team member, the doctor will do an exam and any questions/conversations will be by phone. Payment for services will be curbside as well and expected after the visit is complete. Please fill out our curbside history form before you arrive for your appointment

Ongoing Precautions

The well-being of
you and your pets is our highest priority.  In response to the recent
developments surrounding COVID-19, we wanted to let you know
that our office remains open and is operating with our usual business
hours.  
We are fully prepared to continue the highest level of
care for your pets!   

Please
be aware that according to the U.S. Centers for Disease Control and
Prevention (CDC), our pets cannot contract or spread
COVID-19.
You are not at risk by being in contact with your or anyone
else’s pets. 

As
for human contact, we are doing everything we can to prevent the
transmission of COVID-19 and other respiratory diseases.  We are asking for your help.   It takes proactive steps and a team approach
to ensure a clean and hygienic atmosphere. 

  • We won’t be offended
    if you decline a handshake and ask that you not be offended if we don’t offer
    our hand.  We are trying to avoid shaking hands as well as other
    human to human contact.
     
  • We have placed
    disinfectant surface wipes at the reception desk.  Our team is carefully
    cleaning and disinfecting frequently touched objects and surfaces (computers,
    keyboards, desks, pens, etc.).  
  • We have also placed
    alcohol-based hand sanitizers in our lobby to minimize germ load.
  • During busy periods of
    the day, we may ask you to wait in your vehicle until the exam room is ready
    for you and your pet.
  • If you are anxious
    about visiting public spaces, please contact our office. We are committed to
    making accommodations such as curbside assistance and drop off
    appointments.
     We are happy to retrieve your pet from your
    vehicle and perform services inside the hospital while you wait outdoors in
    your vehicle or at home. 
  • Please let us know if
    you or someone in your household has had any exposure/symptoms to COVID
    –19.  This will allow us to make special
    arrangements to limit exposure. 
  • We have informed our
    employees that they should not report to work if they experience fever, cough,
    or shortness of breath.  They have been
    instructed to follow their doctor’s and CDC guidelines regarding medical care, quarantine
    and when it’s appropriate to return to work. 

If
we have one request, it’s that you remain patient with
us.  School closures have occurred from now until
April.   Daycares may also be forced
to close.  These factors could potentially have a large impact on our
team members who will have to stay home with their children.  Should
this happen we may experience staff shortages over the next few weeks. 
Please know that we’re
here to serve you and your pets. We appreciate your patience and cooperation as
we take these measures to keep everyone safe and healthy as we continue to meet
all your pet’s needs.

If
you have questions or are uncertain about bringing your pet into the office, we
may be able to help virtually or with other support.  Please call us at (248)
477-0334 and we will do our best to assist you.    

Thank
you for your flexibility and support.  We look forward to seeing you soon! 

Sincerely,  

Village Animal Clinic Team